Return Policy
We want you to be fully satisfied with your controller. If not, our return process is simple and transparent.
Return Window
Returns are accepted within 30 days of purchase.
Eligibility
- Products must be in resalable condition, including original packaging and accessories.
- Unused/unopened products → Full refund
- Used products → Return accepted only if there is a verified defect covered by our warranty
How to Return
- Contact us at contact@zenprogaming.com with your order number and reason for return.
- Our team will provide a Return Authorization and shipping instructions.
- Ship the product back within 7 days after receiving authorization.
- Once inspected, we will process your refund, replacement, or exchange.
Refund Processing
- Refunds are issued to your original payment method.
- Processing time: 5–7 business days after the return is received and approved.
- No restocking fees apply to approved returns.
Quick Reference
| Situation | Outcome |
|---|---|
| Unopened/unused return within 30 days | Full refund or exchange |
| Used product with defect within 30 days | Repair, replacement, or refund |
| Beyond 30 days | Covered only under warranty terms |
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