Warranty
At Zen Pro Gaming, we want you to enjoy complete peace of mind with every purchase. That’s why all of our controllers powered by GuliKit technology come with a limited warranty and a hassle-free return policy.
Warranty
All Zen Pro controllers include a 12-month limited warranty from the date of purchase.
What’s Covered
- Manufacturing defects in materials or workmanship
- Joystick drift or sensor failure
- Button or trigger malfunctions
- Connectivity or performance issues related to hardware defects
What’s Not Covered
- Damage caused by misuse, abuse, accidents, or liquid exposure
- Unauthorized modifications, repairs, or opening of the controller
- Normal wear and tear (scratches, cosmetic blemishes, fading, etc.)
- Damage from extreme environments or improper storage
Our Commitment
If your controller is found to be defective within the warranty period, Zen Pro Gaming will, at our discretion:
- Repair the controller free of charge
- Replace it with an identical or equivalent model
- Refund your purchase if repair or replacement is not possible
Warranty is valid only for products purchased through official Zen Pro Gaming channels or authorized resellers.