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Check out the most common questions our customers asked. Still have questions ?
Contact our customer support.
What does it mean when the mode LED is flashing?
Flashing mode LED indicates low battery power. Please recharge it.
How do I wake up the Switch using the Zen Pro controller?
After pairing the controller with the Switch, you can easily wake up the Switch console from sleep mode by pressing the HOME button on the Zen Pro. You can do the same when the Switch is on the dock.
What should I do when the button settings are messed up?
You can reset the controller by pressing the Gear and “-” buttons simultaneously. You can also reset it by turning it off and on again.
Is the Auto-Pilot Gaming (APG) function the same as the macro function?
There are many differences between the Auto-Pilot Gaming (APG) function on our controllers and the regular macro function on other controllers.
- APG function can record any settings on all buttons and sticks, while regular macro cannot.
- APG function can set any time parameters, while macro can only work with a fixed time interval.
- APG function can record 100 sets of data per second, including all data from the stick settings, while the macro function can only record a dozen data points in a fixed order.
- APG function records precisely any inputs, while macro just records input with key-by-key order.
- APG function has a recording capacity (NS09) for 60,000 sets of data over a 10-minute period, while macro can only record a fixed key order in a few seconds.
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h